Debt Collection Services
Commercial Credit Services Group is a professional debt collection agency that provides debt recovery services across Australia and NZ using industry best practices and technology, combined with personalised service from our debt collectors and in-house solicitors.
Customer Reminder Service is an industry leading provider, specialising in reminder services within the receivables management group; reminder calls, letters emails.
Our Demand letters inform your customer of their obligation to pay and the consequences of non-payment. These are followed by SMS reminders and follow up phone demands.
Commercial collections are usually Business to Business generally involving smaller volume of collection, but with higher value. Clients are allocated a dedicated account manager who will oversee your debts’ recovery process.
Our Field Agents are fully licensed and are used to check the address of a debtor, to ensure successful service of documents.
If debtors fail to respond to our initial demands our in-house solicitors Aston Reid Lawyers can take the appropriate course of action, preparing all necessary documentation and ensuring that your interest is being looked after at all times.
Consumer Debt Collection is a specialist area and generally involves high volume, low value debt. CCS has a specialist team to handle our consumer portfolios.
For each of our consumer debt portfolios we have a partnership agreement, so that all parties concerned are familiar with the expectations and processes involved in the collections.
CCS has an in-house skip trace team that we use when it is necessary to locate a debtor that is no longer at the address provided.
Commercial Credit Services Group was incorporated to provide an alternate to large public companies, with the aim of being the leading client focused debt collection company in Australia and New Zealand.
Experienced Account Managers
Our dedicated account managers have many years of experience and will guide you through the collection process.
Our personalised service is backed up by state of the art technological platforms and processes.
Clients may have access to their accounts through their client portal.
Having our legal team in- house, using the same account management platform as your account manager, means that your debt remains with us from start to finish creating seamless progression and communication.
Our Quality Accreditation ISO 9001 ensures that systems and procedures are continually monitored, audited and updated.
ISO 14001 Environmental Certification ensures that commercial Credit Services is kept mindful of any environmental issues that it could impact and take steps to minimise.
Our platform and processes are controlled by regulatory requirements and we operate under CAPI Licence: 409529284